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The High Care of Customer

Public Relations Customer Services Hospitality

The High Care of Customer

Date Venues Fees Book your seat
28 Jan - 01 Feb 2024 Istanbul $ 3300 Conducted Download Brochure
04 Feb - 08 Feb 2024 Cairo $ 2900 Conducted Download Brochure
11 Feb - 15 Feb 2024 Bahrain $ 2900 Conducted Download Brochure
18 Feb - 22 Feb 2024 Dubai $ 2900 Conducted Download Brochure
03 Mar - 07 Mar 2024 Istanbul $ 3300 Conducted Download Brochure
10 Mar - 14 Mar 2024 Cairo $ 2900 Conducted Download Brochure
10 Mar - 14 Mar 2024 Kuala Lumpur $ 3300 Conducted Download Brochure
17 Mar - 21 Mar 2024 Bahrain $ 2900 Conducted Download Brochure
24 Mar - 28 Mar 2024 Dubai $ 2900 Conducted Download Brochure
14 Apr - 18 Apr 2024 Kuala Lumpur $ 3300 Conducted Download Brochure
26 May - 30 May 2024 London $ 5500 Conducted Download Brochure
26 May - 30 May 2024 London $ 5500 Conducted Download Brochure
09 Jun - 13 Jun 2024 Sharm El-Sheikh $ 2900 Conducted Download Brochure
14 Jul - 18 Jul 2024 Salalah $ 2900 Conducted Download Brochure
08 Dec - 12 Dec 2024 Bahrain $ 2900 Conducted Download Brochure
08 Dec - 12 Dec 2024 Dubai $ 2900 Conducted Download Brochure
22 Dec - 26 Dec 2024 Istanbul $ 3300 Register Now Download Brochure
22 Dec - 26 Dec 2024 Cairo $ 2900 Register Now Download Brochure
22 Dec - 26 Dec 2024 Kuala Lumpur $ 3300 Register Now Download Brochure

Course Overview

In this increasingly competitive world, customers are in a position to demand forever increasing levels of service and quality. Rather than simply react to their demands, successful companies are proactive in the way they manage quality and continuously seek to improve levels of customer satisfaction.

The concept of 'Customer Care' is one that is often used without being implemented properly. But if your company lives up to these claims, you will create better customer relationships and a smoother, more efficient and more profitable operation.

To achieve this, we work with you to define your objectives, the way topics need to be covered, and which skills improvements will be most effective.

Course Objective

  • To provide bottom line improvements in service delivery, customer growth and profit.
  • To increase the level of "Customer satisfaction" by creating service excellence.
  • To recognize the need for excellence in customer service in the organization
  • Help influence and set customer expectations
  • Enables delegates to understand the vital importance of customer service to any organization.
  • To assists delegates to provide exceptional customer service, either themselves or through the actions of their staff.
  • Measure their own degree of customer focus and be able to apply a variety of methods to get closer to the customer

Who Should Attend?

  • The programme is suitable for business professionals in customer facing positions or with specific responsibilities for Service Quality and Customer Satisfaction. It will be especially valuable to those in specific customer service roles.
  • The programme will be of great benefit to people new to the role, as well as more experienced officers seeking to examine and enhance their service quality and customer satisfaction skills.

Course Outline

  • What is Customer Care?
  • Understanding the different between good service and great service.
  • How to make great customer service a mission
  • Who Are Your Customers?
  • Meeting Expectations
  • Standards
  • Telephone Techniques
  • Dealing with Challenges
  • Dealing with Difficult People
  • Handling customers' inquires and solve their problems effectively.
  • Handling conflicts that arise with the customers
  • Making customer service a win-win situation.

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Simulation
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