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Quality Management in the Hospitality Industry

Public Relations Customer Services Hospitality

Quality Management in the Hospitality Industry

Date Venues Fees Book your seat
14 Jan - 18 Jan 2024 Cairo $ 2900 Conducted Download Brochure
28 Jan - 01 Feb 2024 Dubai $ 2900 Conducted Download Brochure
11 Feb - 15 Feb 2024 Istanbul $ 3300 Conducted Download Brochure
18 Feb - 22 Feb 2024 Cairo $ 2900 Conducted Download Brochure
03 Mar - 07 Mar 2024 Bahrain $ 2900 Conducted Download Brochure
03 Mar - 07 Mar 2024 Dubai $ 2900 Conducted Download Brochure
10 Mar - 14 Mar 2024 Kuala Lumpur $ 3300 Conducted Download Brochure
17 Mar - 21 Mar 2024 Istanbul $ 3300 Conducted Download Brochure
07 Apr - 11 Apr 2024 Bahrain $ 2900 Conducted Download Brochure
14 Apr - 18 Apr 2024 Kuala Lumpur $ 3300 Conducted Download Brochure
26 May - 30 May 2024 Salalah $ 2900 Conducted Download Brochure
02 Jun - 06 Jun 2024 Sharm El-Sheikh $ 2900 Conducted Download Brochure
23 Jun - 27 Jun 2024 London $ 5500 Conducted Download Brochure
23 Jun - 27 Jun 2024 London $ 5500 Conducted Download Brochure
08 Dec - 12 Dec 2024 Bahrain $ 2900 Conducted Download Brochure
08 Dec - 12 Dec 2024 Dubai $ 2900 Conducted Download Brochure
15 Dec - 19 Dec 2024 Cairo $ 2900 Conducted Download Brochure
22 Dec - 26 Dec 2024 Istanbul $ 3300 Register Now Download Brochure
22 Dec - 26 Dec 2024 Kuala Lumpur $ 3300 Register Now Download Brochure

Course Overview

The hospitality industry is a broad category of fields within the service industry that includes hotels, restaurants, event planning, theme parks, transportation, airline, cruise line, spas, and additional fields within the tourism industry. The Hospitality Industry is booming all over the world and is a several billion dollar industry that employs millions and millions of people.

Course Objective

In this course participants will learn about hospitality operations such as front office, housekeeping, food and beverage production and service by working on duty teams and running the hotel campus operations under the supervision of expert instructors at the same time as attending theory classes.

Then they will become more involved in the managerial aspects of quality management, by undertakingsupervisory responsibilitiessuch as quality control, shift plans etc.

Who Should Attend?

All Managers are work in Hospitality Industry

Course Outline

  • Managerial accounting
  • Customer service & effective communication
  • F&B service management
  • Front office operations
  • Housekeeping operations
  • Property management systems
  • Hospitality & tourism business environment
  • F&B operations management
  • Human resources management
  • Hospitality & tourism law & ethics
  • Hospitality operations management
  • Hospitality, tourism & events marketing & sales
  • Organizational behavior
  • Integrated project
  • Fundamental methods of enquiry

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Games & Role plays
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