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Professional Course in Customer Service

Marketing Sales

Professional Course in Customer Service

Date Venues Fees Book your seat
07 Jan - 11 Jan 2024 Cairo $ 2900 Conducted Download Brochure
07 Jan - 11 Jan 2024 Kuala Lumpur $ 3300 Conducted Download Brochure
04 Feb - 08 Feb 2024 Istanbul $ 3300 Conducted Download Brochure
11 Feb - 15 Feb 2024 Cairo $ 2900 Conducted Download Brochure
11 Feb - 15 Feb 2024 Bahrain $ 2900 Conducted Download Brochure
11 Feb - 15 Feb 2024 Kuala Lumpur $ 3300 Conducted Download Brochure
25 Feb - 29 Feb 2024 Dubai $ 2900 Conducted Download Brochure
10 Mar - 14 Mar 2024 Istanbul $ 3300 Conducted Download Brochure
17 Mar - 21 Mar 2024 Bahrain $ 2900 Conducted Download Brochure
31 Mar - 04 Apr 2024 Dubai $ 2900 Conducted Download Brochure
12 May - 16 May 2024 Sharm El-Sheikh $ 2900 Conducted Download Brochure
26 May - 30 May 2024 London $ 5500 Conducted Download Brochure
26 May - 30 May 2024 London $ 5500 Conducted Download Brochure
16 Jun - 20 Jun 2024 Salalah $ 2900 Conducted Download Brochure
08 Dec - 12 Dec 2024 Cairo $ 2900 Conducted Download Brochure
08 Dec - 12 Dec 2024 Kuala Lumpur $ 3300 Conducted Download Brochure
08 Dec - 12 Dec 2024 Dubai $ 2900 Conducted Download Brochure
15 Dec - 19 Dec 2024 Bahrain $ 2900 Conducted Download Brochure
22 Dec - 26 Dec 2024 Istanbul $ 3300 Register Now Download Brochure

Course Overview

TheCustomer Service course provide the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The Customer Service course provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

Course Objective

This course is designed for the student who has little or no experience

Who Should Attend?

This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.

Course Outline

  • Business Communication Series
  • Sales Series
  • Business Etiquette and Professionalism Series
  • Leadership Series

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Games & Role plays

 

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