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Professional Course in Customer Service

Marketing Sales

Professional Course in Customer Service

Date Venues Fees Book your seat
02 Feb - 06 Feb 2025 Cairo $ 2900 Conducted Download Brochure
09 Feb - 13 Feb 2025 Bahrain $ 2900 Conducted Download Brochure
16 Feb - 20 Feb 2025 Dubai $ 2900 Conducted Download Brochure
09 Mar - 13 Mar 2025 Cairo $ 2900 Conducted Download Brochure
16 Mar - 20 Mar 2025 Bahrain $ 2900 Conducted Download Brochure
23 Mar - 27 Mar 2025 Dubai $ 2900 Conducted Download Brochure
23 Mar - 27 Mar 2025 Istanbul $ 3300 Conducted Download Brochure
30 Mar - 03 Apr 2025 Kuala Lumpur $ 3300 Conducted Download Brochure
27 Apr - 01 May 2025 Istanbul $ 3300 Register Now Download Brochure
04 May - 08 May 2025 Kuala Lumpur $ 3300 Register Now Download Brochure
22 Jun - 26 Jun 2025 London $ 5500 Register Now Download Brochure
22 Jun - 26 Jun 2025 London $ 5500 Register Now Download Brochure
29 Jun - 03 Jul 2025 Sharm El-Sheikh $ 2900 Register Now Download Brochure
10 Aug - 14 Aug 2025 Salalah $ 2900 Register Now Download Brochure
07 Dec - 11 Dec 2025 Dubai $ 2900 Register Now Download Brochure
21 Dec - 25 Dec 2025 Cairo $ 2900 Register Now Download Brochure
21 Dec - 25 Dec 2025 Bahrain $ 2900 Register Now Download Brochure
21 Dec - 25 Dec 2025 Istanbul $ 3300 Register Now Download Brochure
21 Dec - 25 Dec 2025 Kuala Lumpur $ 3300 Register Now Download Brochure

Course Overview

TheCustomer Service course provide the foundation for quality customer service and focuses on building life-long customer relationships by developing effective customer-care strategies.
The Customer Service course provides guidelines for emerging technologies such as Internet Chat. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service.

Course Objective

This course is designed for the student who has little or no experience

Who Should Attend?

This course is recommended for customer service professionals, service agents, front-line workers, managers, supervisors and business professionals, who wish to specialize in the customer service business segment.

Course Outline

  • Business Communication Series
  • Sales Series
  • Business Etiquette and Professionalism Series
  • Leadership Series

Training Methodology

  • Presentation & Slides
  • Audio Visual Aids
  • Interactive Discussion
  • Participatory Exercise
  • Action Learning
  • Class Activities
  • Case Studies
  • Workshops
  • Games & Role plays

 

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